TradeLocker Problems and Fixes
TradeLocker runs in the browser and on mobile, and prop firms deploy it with their own rules, instrument lists and account settings. That makes the platform itself fairly reliable while leaving plenty of room for account and rule problems that look like faults. Work through the symptom below, and remember that anything to do with permissions, limits or instruments is decided by your firm rather than the software.
Login refused or you cannot find your firm
Symptom: Your details are rejected, or the login page asks you to choose a provider and you are not sure which entry is yours.
Cause: Two things go wrong here: using dashboard credentials instead of platform credentials, and selecting the wrong provider entry when the login asks for one.
- Get your platform credentials from your prop firm dashboard, on the page for the specific account. These are separate from the email and password you use for the firm's own website.
- Check your email including spam for a platform welcome message, which many firms send once when the account is created.
- When the login asks you to choose your broker or firm, pick the exact entry your firm names in its instructions. Similar-looking entries are different environments and your credentials will not exist on them.
- If the login offers a demo and a live or real option, choose the one that matches the account you were issued. An evaluation account is not necessarily on the demo side, so follow the firm's instructions rather than guessing.
- Use the link your firm provides rather than a search result, and bookmark it from there.
- If nothing works, ask the firm to confirm the login, the provider entry and the environment for that exact account number.
Full walkthrough, how to verify it worked, and how to stop it happening again →You are trading the wrong account
Symptom: Balances look wrong, trades do not appear on your dashboard, or your evaluation progress is not moving despite trading.
Cause: You are logged into a different account than you think, most often a demo or an old evaluation left over from before.
- Open the account selector and read the account number, not just the balance, and compare it with the dashboard.
- If several accounts are listed, identify which is the current evaluation or funded account and select that one explicitly.
- Check the account currency and starting balance as a second confirmation, since these differ between account sizes.
- Close any positions opened on the wrong account before switching, so you are not left managing trades you did not intend.
- If a stale account keeps appearing first, log out fully and back in, then reselect.
Full walkthrough, how to verify it worked, and how to stop it happening again →Order rejected: rule or fault?
Symptom: Orders are refused immediately while prices update normally and the rest of the platform works.
Cause: On a prop account the usual reason is a rule, not a bug. The firm's risk settings reject anything that would break a limit, before the order goes anywhere.
- Try closing or reducing an open position. If closing works and only opening is refused, you are looking at a rule.
- Check the dashboard for remaining daily loss, remaining drawdown, maximum size and any limit on the number of open positions.
- Check the time against the firm's restrictions on news events, the weekend close and permitted trading hours.
- Try a much smaller size. If small is accepted and large is not, it is a size or exposure cap.
- Try another instrument. If others fill, the problem is that instrument being restricted or outside its session.
- Suspect a fault only when prices are stale, a connection warning is showing, or closing fails too. Then reload and check the firm's status updates.
- Ask the firm which rule fired, giving them the account number and the time, since they can see the reason and you cannot.
Full walkthrough, how to verify it worked, and how to stop it happening again →Position size refused or capped
Symptom: The size you want is refused instantly, or the platform will not accept the number you type into the size field.
Cause: A maximum size or exposure limit set by the firm, or a size step the instrument does not permit.
- Halve the size repeatedly to find where the ceiling is. A clean, repeatable ceiling indicates a configured cap.
- Check whether the cap is per order or across all open positions, as total exposure caps also block several small orders.
- Check the instrument's minimum size and increment. A value that is not a valid multiple will be refused regardless of your limits.
- Reduce or close other open positions if they are consuming your exposure allowance.
- Confirm the cap with your firm for your account size and stage. Caps usually scale with account size and are often tighter during evaluation.
- If the input field itself will not take the number, that is an interface limit, which still points to a configured maximum rather than a fault.
Full walkthrough, how to verify it worked, and how to stop it happening again →Account disabled after a breach or expiry
Symptom: The account loads but will not trade, or it no longer appears in your account list.
Cause: The evaluation has been breached, expired or closed by the firm, and trading permission has been withdrawn.
- Check the account status on your firm dashboard, which is the fastest and most reliable answer.
- Check your email including spam for the firm's automated breach or expiry notice.
- If the evaluation had a time limit, check whether it simply ran out, which is an expiry rather than a breach.
- If you recently passed a stage, check whether a new account with new credentials has been issued and the old one retired.
- If the dashboard says the account is active, log out fully, close the browser and log in again before reporting.
- If the dashboard and platform still disagree, contact the firm with the account number and what each shows.
Full walkthrough, how to verify it worked, and how to stop it happening again →Instruments missing from the list
Symptom: A market you expect to trade is not in the instrument list, or is listed but refuses orders.
Cause: Your firm enables a subset of instruments per account type, and instruments outside their session cannot be traded.
- Search by part of the market name rather than the exact symbol string.
- Read the firm's published instrument list for your account type and stage.
- Check the trading session for that market, as indices, commodities and shares follow exchange hours.
- Look in any other watchlists or groups the platform offers before concluding it is absent.
- Ask the firm whether the instrument is enabled for your account, as nothing in the platform can add one that is not.
Full walkthrough, how to verify it worked, and how to stop it happening again →Symbol names differ from MetaTrader
Symptom: A strategy or alert list written for MetaTrader names symbols that do not exist here or match the wrong contract.
Cause: Names are chosen by the firm and its liquidity setup, so the same market can be named differently on every platform.
- Search for the underlying market by name rather than the symbol string you are used to.
- Check suffixes and separators carefully, as they can mark a different account type, spread group or contract.
- Open the instrument's details and confirm contract size, value per point and currency before trading.
- Take extra care with indices and metals, where naming and contract sizes vary most.
- Rewrite watchlists and alerts using this platform's names instead of translating them each session.
- If two similar entries exist, ask the firm which one applies to your account.
Full walkthrough, how to verify it worked, and how to stop it happening again →Chart blank, frozen or missing history
Symptom: The chart area does not draw, stops updating, or shows far less history than you need.
Cause: Usually the browser blocking or losing the chart's data connection, or limited history for that instrument from the firm's feed.
- Reload the page and allow the chart time to request its data again.
- Switch instrument and timeframe, then switch back, to force it to rebuild.
- Test in a private window. If it works there, an extension, a cached file or a stored session is the cause.
- Turn off ad blockers and privacy extensions for this address, then reload.
- Try another browser to confirm whether the problem is local to yours.
- If drawing is corrupted rather than absent, toggle hardware or graphics acceleration in browser settings and restart the browser.
- If only one instrument has short history, ask the firm how much they supply for it.
Full walkthrough, how to verify it worked, and how to stop it happening again →Drawings, indicators or layouts not saved
Symptom: Trend lines, indicators or chart layouts vanish after logging back in, changing device or clearing your browser.
Cause: Chart work may be stored in the browser or against a specific account, so clearing site data, switching browser or switching account loses it.
- Check whether the platform offers an explicit save for the chart layout or template, and use it rather than relying on automatic saving.
- Confirm you are on the same account. Chart work saved against one account will not necessarily appear on another.
- Avoid clearing cookies and site data for the platform's address, as that commonly removes stored layouts.
- Exclude the platform's address from any privacy cleaner or automatic cleanup tool you run.
- Use one browser consistently for trading rather than moving between them.
- Screenshot any layout you rely on, so it is quick to rebuild if it is lost.
Full walkthrough, how to verify it worked, and how to stop it happening again →Logged out while a trade is open
Symptom: You are returned to the login screen without warning, sometimes with a position running.
Cause: A session timeout, another login, or a dropped connection. Your positions are unaffected because they are held on the firm's servers.
- Log back in and check open positions first. They continue whether or not you are connected.
- Confirm stops and targets are still attached at the levels you intended.
- Check whether the same account is open on your phone or in another browser, as a new session may end the older one.
- Ask your firm what the idle session length is, since short sessions are a deliberate security choice on funded accounts.
- If it repeats within minutes, test on a different network such as a phone hotspot to rule out your connection or a workplace firewall.
- Rely on resting stop orders rather than on being logged in.
Full walkthrough, how to verify it worked, and how to stop it happening again →Login loop or the platform will not stay signed in
Symptom: You log in, the platform reloads, and you are back at the login screen, sometimes repeatedly.
Cause: The browser is refusing to store the session, usually because cookies are blocked, third-party cookies are disabled, or a privacy tool is clearing them.
- Allow cookies for the platform's address specifically, rather than allowing everything everywhere.
- If your browser blocks third-party cookies, add an exception for this site. Some platforms authenticate through a second address, which that setting breaks.
- Turn off strict tracking or privacy protection for this site and reload.
- Test in a private window with extensions disabled. If it works there, a stored cookie or an extension in your normal window is the cause, and clearing site data for that address should fix it.
- Check that your device's date, time and time zone are correct, as a clock that is wrong by more than a few minutes can invalidate a session.
- Try a different browser. If only one browser loops, the cause is that browser's settings rather than the platform.
Full walkthrough, how to verify it worked, and how to stop it happening again →Mobile app and browser do not match
Symptom: The app shows a different balance, a different account list, or lacks tools you use in the browser.
Cause: The app is a separate client with different features and refresh behaviour, and phones suspend background apps.
- Refresh or reopen the app before comparing anything.
- Confirm both are on the same account number, not a demo and a live account.
- Confirm with your firm that the app is supported for your account and that you have downloaded the right one.
- Treat the browser platform as the authority for anything that matters and check there before acting.
- Expect some order types, drawing tools and reports to be missing on mobile, which is normal.
- Report a persistent balance difference after refreshing both, since that means one is on a different account.
Full walkthrough, how to verify it worked, and how to stop it happening again →Prices frozen after the tab was in the background
Symptom: You return to the tab and prices sit still, then jump suddenly to a very different level.
Cause: The browser throttled or suspended the background tab, so the platform stopped receiving updates while you were away.
- Wait for prices to tick before acting. Anything on screen after a long absence should be treated as stale.
- Reload the page after any long period in the background rather than trusting the drawn values.
- Keep the trading tab in its own visible window instead of hidden behind other tabs.
- Turn off memory or energy saving for this site in your browser's performance settings if a per-site exception is available.
- Prevent the computer sleeping while positions are open, using your operating system's power settings.
- Use resting orders rather than screen-watching for anything you cannot afford to miss.
Full walkthrough, how to verify it worked, and how to stop it happening again →Trade with clarity once MetaTrader is running
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