Logged out while a trade is open in TradeLocker

What is causing it

A session timeout, another login, or a dropped connection. Your positions are unaffected because they are held on the firm's servers.

Why this happens

Being logged in only gives you a view of the account and the ability to send instructions. Orders, positions and attached stops live on the firm's servers, so they survive your session ending. The real risk is a stop you meant to set and had not yet placed.

The fix, step by step

1. Log back in and check open positions first. They continue whether or not you are connected.
2. Confirm stops and targets are still attached at the levels you intended.
3. Check whether the same account is open on your phone or in another browser, as a new session may end the older one.
4. Ask your firm what the idle session length is, since short sessions are a deliberate security choice on funded accounts.
5. If it repeats within minutes, test on a different network such as a phone hotspot to rule out your connection or a workplace firewall.
6. Rely on resting stop orders rather than on being logged in.

How to confirm it is fixed

After logging back in, the position shows the same size, entry and attached orders as before.

Stopping it happening again

Set your stop at entry, keep the platform window open, and avoid running the same account in two places.