You are trading the wrong account in TradeLocker

What is causing it

You are logged into a different account than you think, most often a demo or an old evaluation left over from before.

Why this happens

One login can hold several accounts, and the platform will happily open whichever it selected last. Because the interface is identical for every account, nothing on screen tells you that you are on the wrong one except the account number itself.

This is worth checking early in any troubleshooting: a surprising number of missing trades, wrong balances and stalled evaluations are simply the wrong account being open.

The fix, step by step

1. Open the account selector and read the account number, not just the balance, and compare it with the dashboard.
2. If several accounts are listed, identify which is the current evaluation or funded account and select that one explicitly.
3. Check the account currency and starting balance as a second confirmation, since these differ between account sizes.
4. Close any positions opened on the wrong account before switching, so you are not left managing trades you did not intend.
5. If a stale account keeps appearing first, log out fully and back in, then reselect.

How to confirm it is fixed

The account number in the platform matches the dashboard, and a trade you place appears in the dashboard's history for that account.

Stopping it happening again

Check the account number every time you log in, before your first trade of the session. Ask the firm to remove accounts you no longer need if the list gets long.