Drawings, indicators or layouts not saved in TradeLocker

What is causing it

Chart work may be stored in the browser or against a specific account, so clearing site data, switching browser or switching account loses it.

Why this happens

Browser platforms store display preferences either locally, for speed, or against your account on the server. Locally stored work disappears with any cleanup, private window closing, or change of browser, which is why it survives a reload but not a clear-out.

The fix, step by step

1. Check whether the platform offers an explicit save for the chart layout or template, and use it rather than relying on automatic saving.
2. Confirm you are on the same account. Chart work saved against one account will not necessarily appear on another.
3. Avoid clearing cookies and site data for the platform's address, as that commonly removes stored layouts.
4. Exclude the platform's address from any privacy cleaner or automatic cleanup tool you run.
5. Use one browser consistently for trading rather than moving between them.
6. Screenshot any layout you rely on, so it is quick to rebuild if it is lost.

How to confirm it is fixed

Log out, close the browser, reopen and log in. Your chart work is still there.

Stopping it happening again

Save layouts explicitly where the platform allows it, and keep a dedicated browser profile that nothing else cleans.