DXtrade Problems and Fixes
DXtrade is a browser-based platform that prop firms and brokers deploy under their own branding, which means your firm controls the login, the instrument list, the leverage and the trading rules. A large share of DXtrade complaints turn out to be account or rule problems rather than software faults. Below are the most common symptoms, how to tell a rule from a bug, and what to do about each.
Login refused even though your details are correct
Symptom: Your email and password get you into the prop firm dashboard, but the DXtrade login screen refuses the same details.
Cause: Prop firms issue two separate sets of credentials. One is for the firm's own dashboard or client area, the other is for the trading platform. They are different accounts and they are not kept in sync.
- Log in to your prop firm dashboard first, using the details you signed up with.
- Open the page for the specific evaluation or funded account you are trying to trade, and look for the platform credentials shown alongside it. Firms usually display a platform login ID and either a password or a button that reveals or resets one.
- Note the login ID exactly. It is often a generated number or username rather than your email address.
- Open the DXtrade address your firm gives you and enter those platform credentials instead of your dashboard email and password.
- If no platform password is shown, use the firm's reset or regenerate option and check your email, including the spam folder.
- If the dashboard shows no platform credentials at all, contact the firm's support and ask them to issue or resend the platform login for that account number.
Full walkthrough, how to verify it worked, and how to stop it happening again →You are on the wrong DXtrade address
Symptom: The login page loads and looks like DXtrade, but your details are refused, or the page shows another company's name and colours.
Cause: DXtrade is white-labelled. Each firm has its own deployment at its own web address, and your credentials only exist on your firm's instance.
- Go to your prop firm dashboard and use the link to the platform from there, rather than a search result or an old bookmark.
- Check the branding on the login page matches your firm. If it shows a different company, you are on someone else's deployment and your details will never work.
- Confirm whether your firm runs separate addresses for demo or evaluation accounts and for funded accounts, as several do.
- Bookmark the correct address from the dashboard link once you are in, and delete any older bookmarks.
- Never type platform credentials into a page you reached from an advert, a social media post or a direct message. Fake platform login pages are a known way traders lose accounts.
- If you cannot find the link, ask your firm's support to confirm the exact address in writing.
Full walkthrough, how to verify it worked, and how to stop it happening again →Orders rejected: how to tell a rule from a fault
Symptom: Prices are moving and the platform looks connected, but every attempt to open a position is refused immediately.
Cause: On a prop account most rejections are rule enforcement, not a technical fault. The firm configures limits inside the platform, and the platform refuses anything that breaches them.
- Try to close or reduce a position you already have. If closing works and only opening is refused, it is almost certainly a rule rather than a fault.
- Open your firm dashboard and check daily loss, overall drawdown and any lot-size or exposure limits. A limit that has been hit, or is about to be, is the most common cause.
- Check the clock and the calendar. Many firms block new positions around scheduled high-impact news, near the Friday close, and outside defined trading hours.
- Cut the order size sharply and send again. If a small order is accepted and a large one is not, you are hitting a maximum lot or maximum exposure rule.
- Try a different instrument. If one symbol is refused and others fill normally, the problem is that symbol, not your account.
- Only treat it as technical if prices are stale, the platform is showing a reconnecting or disconnected state, or both opening and closing fail. In that case reload the platform and check the firm's status page.
- Ask your firm which rule fired. They can see the rejection reason from their side, and rule sets differ between firms and even between account types at the same firm.
Full walkthrough, how to verify it worked, and how to stop it happening again →Trading stops after a losing run
Symptom: You take a few losses and then the platform refuses any new position for the rest of the day, though existing positions can still be managed.
Cause: You have reached the account's daily loss limit. The firm's risk layer blocks new exposure until the daily counter resets.
- Stop trying to place orders. Repeatedly hitting a limit does not help and, at some firms, deliberate attempts to trade around a limit are themselves a rule breach.
- Check the dashboard to confirm whether the day is closed out or whether the account has been breached outright. These are different outcomes.
- Find out from your firm which measure the limit uses. Some measure realised losses only, some include floating losses, and some measure against the starting balance of the day rather than your current equity.
- Find out what time the daily counter resets and in which time zone. Firms commonly use a server time zone that is not your local time.
- Decide what to do with any open position before the reset, because a position left running can add to the next day's loss immediately.
- If the dashboard shows no limit reached and the block persists past the reset time, raise it with the firm as it may then be a genuine fault.
Full walkthrough, how to verify it worked, and how to stop it happening again →Account is read-only, closed or missing
Symptom: You can log in, but the account shows no trading buttons, or it has disappeared from the account list entirely.
Cause: The evaluation has been breached, expired or closed by the firm. Platform access is often left in place so you can still see history.
- Check your prop firm dashboard for the account's status. Breached, failed, expired and disabled are all shown there and are the fastest answer.
- Check your email, including spam, for a breach or expiry notice from the firm. These are usually automated and sent at the moment the rule fired.
- If the evaluation had a time limit, check whether it simply ran out. Some firms expire an unfinished evaluation without any breach.
- If you have passed a stage, check whether the firm has issued you a new account for the next stage, with new credentials, and closed the old one.
- If the dashboard says the account is active but the platform will not trade, log out fully, close the tab and log back in before reporting it.
- If the two still disagree, contact the firm with the account number and a description of what each system shows.
Full walkthrough, how to verify it worked, and how to stop it happening again →An instrument is missing from the list
Symptom: A pair, index or commodity you expect to trade is not in the platform's instrument list, or it appears but cannot be traded.
Cause: The firm enables a subset of the available instruments. What you can trade is set by your firm and your account type, not by the platform.
- Search the instrument list by a partial name rather than the full symbol, as the firm's naming may differ from what you expect.
- Check your firm's published instrument list for your account type. Evaluation, funded and different account sizes often have different lists.
- Check whether the instrument is simply outside its trading session. Indices, commodities and shares follow exchange hours and may be hidden or untradeable when closed.
- If your account has multiple watchlists or instrument groups, check the others before concluding the symbol is absent.
- Ask the firm directly whether that instrument is enabled for your account. They can enable or confirm it, and no amount of work in the platform will add an instrument the firm has not enabled.
Full walkthrough, how to verify it worked, and how to stop it happening again →Symbol names differ from MetaTrader
Symptom: A strategy, alert or note written for MetaTrader refers to a symbol name that does not exist here, or matches something unexpected.
Cause: Symbol naming is set by the firm and its liquidity setup. The same market can carry a different name on every platform.
- Search by the underlying market rather than the exact string. Look for the base currency or the index name and read what comes back.
- Watch for suffixes and separators. The same market may appear with a dot, a slash, a dash, or a trailing letter that marks an account type or a spread group.
- Before trusting a match, open the instrument's contract details in the platform and confirm the contract size, the tick value and the currency are what you expect.
- Check indices and metals especially carefully, as naming for these varies far more between providers than major currency pairs do.
- Rewrite any watchlist, journal template or alert list using this platform's names rather than translating in your head each time.
- If two similarly named entries exist, ask the firm which one your account should be trading before you place a position.
Full walkthrough, how to verify it worked, and how to stop it happening again →Charts blank, stuck or missing history
Symptom: The chart area loads empty, stops drawing new candles, or shows far less history than you expect.
Cause: Usually a browser-side rendering or session problem, or history the firm's feed does not supply for that instrument.
- Reload the page fully rather than switching tabs, and give the chart time to request its history again.
- Switch to a different instrument and back, then to a different timeframe and back, which forces the chart to rebuild.
- Try the platform in a private or incognito window. If the chart works there, the problem is a cached file, a stored session or an extension in your normal window.
- Disable browser extensions, ad blockers and privacy blockers for this site, then reload. These commonly block the connections a chart uses for live data.
- Try a different browser. If the chart works in one browser and not another, the fault is local and not with your firm.
- If history is short on one instrument only, ask the firm how much history they supply for it. Some newly added instruments genuinely have little.
- If graphics look corrupted rather than absent, turn off hardware or graphics acceleration in your browser settings and restart the browser.
Full walkthrough, how to verify it worked, and how to stop it happening again →Logged out with a position open
Symptom: The platform drops you back to the login screen without warning, sometimes while a trade is running.
Cause: A session timeout, a second login elsewhere, or a dropped connection. The position itself is unaffected by your session ending.
- Log back in immediately and check the positions list. Your position is held on the firm's servers and continues to exist whether or not you are logged in.
- Confirm your stop loss and take profit are still attached and at the levels you set. If you were relying on watching the screen instead, set protective orders now.
- Check whether you are logged into the same account elsewhere, such as the mobile app or a second browser. Some deployments end the older session when a new one starts.
- Ask your firm how long an idle session lasts. Sessions on prop deployments are often deliberately short.
- If it happens repeatedly within minutes, test the platform on a different network, such as a phone hotspot, to rule out your own connection or a corporate firewall.
- Do not rely on being logged in for risk control. Use resting stop orders so a lost session cannot turn into an uncontrolled loss.
Full walkthrough, how to verify it worked, and how to stop it happening again →Prices frozen after leaving the tab in the background
Symptom: You return to the platform tab and prices, the chart or the position list are showing values from minutes ago before they suddenly jump.
Cause: The browser suspended or throttled the background tab to save power, so the platform stopped receiving updates.
- Treat any figure on screen as stale until it visibly updates. Wait for the price to tick before acting on it.
- Reload the page after a long period in the background rather than trusting what was already drawn.
- Keep the trading tab in its own window and leave it visible, rather than buried behind other tabs in the same window.
- Turn off memory or energy saving features for this site in your browser's performance settings, if your browser offers a per-site exception.
- Stop your computer sleeping while you hold positions, using your operating system's power settings.
- For anything you must not miss, use resting orders rather than watching the screen, and consider the firm's mobile app as a second view.
Full walkthrough, how to verify it worked, and how to stop it happening again →Layout, panels or watchlist reset
Symptom: Your arrangement of panels, chart settings or watchlist is back to defaults after logging in again or switching device.
Cause: Layout may be stored in that browser's local storage rather than on your account, so clearing site data or changing browser loses it.
- Check whether the platform offers a way to save the current workspace or layout to your account, and use it if it exists.
- Avoid clearing cookies and site data for the platform's address, as this commonly wipes stored layout along with the session.
- Check whether you are logged into a different account. Each account can hold its own layout, and a new evaluation account starts from defaults.
- Rebuild the layout once in the browser you actually trade in, and use that browser consistently.
- If a saved layout will not load at all, report it to the firm with the account number, as the storage sits on their deployment.
Full walkthrough, how to verify it worked, and how to stop it happening again →Mobile app shows something different from the browser
Symptom: The app and the browser disagree on balance, available instruments, order types or which accounts exist.
Cause: The app is a different client against the same account. Feature coverage and refresh behaviour differ, and some firms do not enable the app at all.
- Pull to refresh or reopen the app before comparing. A backgrounded phone app can hold stale data in exactly the same way a background tab does.
- Confirm both are pointing at the same account. If your firm issues separate demo and funded accounts, it is easy to have one open in each place.
- Confirm with your firm that the mobile app is supported for your account. Some firms deploy the browser platform only, and an app downloaded from a store may be a different firm's build.
- Treat the browser platform as the authority for anything that matters, and confirm on it before acting on a figure you saw in the app.
- Expect some order types, chart tools and reporting to be absent on mobile. That is normal for a mobile client, not a fault.
Full walkthrough, how to verify it worked, and how to stop it happening again →Order size refused above a certain amount
Symptom: Small orders go through and larger ones are refused instantly, or the size box will not accept the number you type.
Cause: A maximum lot size, maximum position or maximum exposure limit set by the firm, or a size step the instrument does not allow.
- Halve the size and try again to find roughly where the ceiling sits. A clean ceiling points to a firm rule.
- Check whether the limit is per order or per instrument in total. Some firms cap total exposure, so several small orders will also be refused once the total is reached.
- Check the instrument's minimum size and size step in its contract details. A size that is not a valid multiple of the step will be refused whatever your limits are.
- Check whether your open positions elsewhere are consuming the allowance, and close or reduce them if so.
- Confirm the limit with your firm for your account size and stage, as the cap usually scales with account size and is often lower during evaluation.
- If the size box itself refuses your input, you are hitting an interface limit rather than a rejection, which still points at a configured maximum.
Full walkthrough, how to verify it worked, and how to stop it happening again →Trade with clarity once MetaTrader is running
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