Trading stops after a losing run in DXtrade

What is causing it

You have reached the account's daily loss limit. The firm's risk layer blocks new exposure until the daily counter resets.

Why this happens

The daily loss limit is measured continuously by the firm, not by the platform interface you are looking at. That is why you can see an apparently healthy balance while the platform refuses orders: the limit may be measured from the day's opening equity, or may include floating losses that your balance figure does not reflect.

Because the measure and the reset time vary from firm to firm, guessing at them is how traders breach accounts they thought were safe.

The fix, step by step

1. Stop trying to place orders. Repeatedly hitting a limit does not help and, at some firms, deliberate attempts to trade around a limit are themselves a rule breach.
2. Check the dashboard to confirm whether the day is closed out or whether the account has been breached outright. These are different outcomes.
3. Find out from your firm which measure the limit uses. Some measure realised losses only, some include floating losses, and some measure against the starting balance of the day rather than your current equity.
4. Find out what time the daily counter resets and in which time zone. Firms commonly use a server time zone that is not your local time.
5. Decide what to do with any open position before the reset, because a position left running can add to the next day's loss immediately.
6. If the dashboard shows no limit reached and the block persists past the reset time, raise it with the firm as it may then be a genuine fault.

How to confirm it is fixed

After the firm's stated reset time, a small test order in a normal market session is accepted. If it is, the daily lock was the cause.

Stopping it happening again

Write down your firm's reset time in your own time zone and the exact measure they use. Set your own stop level well inside the firm's limit so ordinary variance never reaches it.