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Logged out mid-session in Match-Trader

The platform returns to the login screen unexpectedly, sometimes while a trade is open.

Match-TraderLogged out mid-sessionsessionorders

What is causing it

A session timeout, a login from another device, or a dropped connection. The account keeps trading regardless of your session.

Why this happens

Your session grants you the ability to see and command the account, nothing more. Orders and positions are held server-side and continue to work, which is reassuring during an outage, but it also means a stop you meant to place and did not exists nowhere at all.

The fix, step by step

  1. Log back in and check the positions list first. Positions live on the firm's servers and are unaffected by your session ending.
  2. Confirm stops and targets are still attached at the levels you set.
  3. Check whether the same account is open on a phone or a second browser, as a new session can end the older one.
  4. Ask your firm how long an idle session lasts, since short timeouts on funded accounts are a deliberate security setting.
  5. If it repeats within minutes, test on another network such as a phone hotspot to rule out your connection or a workplace firewall.
  6. Never rely on being logged in as your risk control. Use resting stop orders instead.

How to confirm it is fixed

After logging back in the position shows the same size, entry and attached orders as before.

Stopping it happening again

Attach a stop at entry, keep the platform in a window you do not close, and avoid running the same account in two places at once.

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Other Match-Trader problems

Login refused with your firm dashboard detailsYour account is not in the account listOrder rejected: rule or genuine fault?Orders blocked around newsPositions closed or blocked before the weekendAccount read-only after a breach
Still stuck? Some issues are specific to your broker or your app version, and their support desk can confirm server names, account status and outages. See all Match-Trader problems or the full help hub.