Account read-only after a breach in Match-Trader

What is causing it

The evaluation has been breached or expired and the firm has removed trading permission while leaving the account readable.

Why this happens

Firms disable trading rather than delete the account so you can review the trades that caused the breach. To the platform this is an account with no trading permission, which is why the interface looks normal until you try to trade.

Note that drawdown is measured by the firm's definition, which may use your peak equity rather than your balance, and may include floating losses. That difference is the most common reason a breach feels premature.

The fix, step by step

1. Check the dashboard for the account status. Breached, failed and expired are all shown there and settle the question quickly.
2. Check your email including spam for the firm's automated breach notice, which usually states which rule was broken and when.
3. Compare the breach figure with your own record of the session. If you disagree, gather your trade history before contacting the firm.
4. Check whether the account simply reached its time limit, if the evaluation had one, as that is not a breach.
5. If the dashboard shows the account as active, log out fully, close the browser and log back in before reporting it.
6. If the two systems still disagree, contact the firm with the account number and what each shows.

How to confirm it is fixed

Dashboard and platform agree. If the dashboard says breached, the read-only platform is correct behaviour and there is nothing to repair.

Stopping it happening again

Track drawdown against the firm's stated measure, not your own, and stop trading for the day well before the limit rather than at it.