Login refused with your firm dashboard details in Match-Trader

What is causing it

The firm's client area and the trading platform are separate systems with separate credentials. Buying an account creates a platform login that is issued to you separately.

Why this happens

The dashboard handles your purchase, your evaluation progress and your payouts. The platform holds the trading account. They are joined by the firm's internal process, not by a shared password, so a reset in one place has no effect on the other.

If you hold more than one account with the firm, each one may have its own platform login, which is why details that worked last month can fail on a new account.

The fix, step by step

1. Sign in to your prop firm's dashboard or client area with the details you registered with.
2. Open the account you want to trade and look for the platform credentials listed against it. These are usually an email or generated login plus a platform password, sometimes hidden behind a reveal or reset button.
3. Check your email, including spam, for a separate welcome message containing platform details. Many firms send this once at account creation and never again.
4. Enter those platform details on the platform login page, not your dashboard details.
5. If the platform password has never been set, use the firm's reset option and follow the email it sends.
6. If you still cannot get in, ask the firm to confirm the exact platform login for that account number. Only they can reissue it.

How to confirm it is fixed

You reach the trading interface and the balance matches the figure on your dashboard for that account number.

Stopping it happening again

Store dashboard and platform credentials as separate password manager entries, tagged with the account number, and add a new entry for each new account rather than editing the old one.