Your account is not in the account list in Match-Trader

What is causing it

The login you used is linked to different accounts than you expect, or the account has not been activated, has been closed, or belongs to a separate login.

Why this happens

One platform login can be attached to several trading accounts, and the attachment is done by the firm. If they create an account under a different login, or have not finished activating it, it simply will not be in your list. The platform is not hiding it; from its point of view it is not yours.

The fix, step by step

1. Open the platform's account selector and read every entry, including any demo entries, before concluding the account is absent.
2. Compare the account numbers shown against the account number on your dashboard. They must match exactly.
3. Check the dashboard for the account's status. An account that is pending, not yet activated, expired or breached may not be offered for trading.
4. If you have passed an evaluation stage, check whether the firm has issued a new account with new credentials and retired the old one.
5. Log out fully and back in, as the account list is fetched at login and will not appear mid-session if the firm has only just created it.
6. If the dashboard shows an active account that the platform does not offer, contact the firm with both account numbers and screenshots.

How to confirm it is fixed

The account appears in the selector with the same number and balance as the dashboard, and selecting it shows working order controls.

Stopping it happening again

After buying or passing a stage, log out and back in before assuming anything is wrong, and keep a note of which platform login each account sits under.