How do I fix Platform slow, freezing or unresponsive in Match-Trader?

Usually local load: a long-running page, many charts and instruments streaming, extensions, or graphics acceleration issues. Fix: 1. Reload the page. A page left open all day accumulates data and a reload clears it. 2. Reduce the number of open charts and streaming instruments, and close other heavy tabs and applications. 3. Disable extensions for this site and reload, as extensions that rewrite pages add significant load. 4. Toggle hardware or graphics acceleration in your browser settings and restart, to see which setting suits your machine. 5. Check your network with a speed test, and prefer a wired connection where you can. 6. If it is also slow on a different machine and network at the same time, report it to the firm as that points to their side.

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Platform slow, freezing or unresponsive in Match-Trader

The interface lags, charts stutter, or the page stops responding after a long session.

Match-TraderPlatform slow, freezing or unresponsiveperformancebrowser

What is causing it

Usually local load: a long-running page, many charts and instruments streaming, extensions, or graphics acceleration issues.

Why this happens

A live trading page holds streaming prices and several charts in memory continuously, and unlike ordinary browsing it never navigates away, so nothing gets cleared. Over hours it grows and competes with everything else running on the machine.

The fix, step by step

Reload the page. A page left open all day accumulates data and a reload clears it.
Reduce the number of open charts and streaming instruments, and close other heavy tabs and applications.
Disable extensions for this site and reload, as extensions that rewrite pages add significant load.
Toggle hardware or graphics acceleration in your browser settings and restart, to see which setting suits your machine.
Check your network with a speed test, and prefer a wired connection where you can.
If it is also slow on a different machine and network at the same time, report it to the firm as that points to their side.

How to confirm it is fixed

After a reload and clear-out, the interface stays responsive for a full session rather than only the first few minutes.

Stopping it happening again

Reload at the start of each session, keep only the charts you use, and trade in a browser profile with nothing else installed.

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