Session times out mid-trade in WebTrader platforms

What is causing it

A deliberate idle timeout, a login from another device, or a dropped connection. Your account keeps running either way.

Why this happens

Your session is only permission to view and instruct. Orders and positions are stored on the provider's servers and keep working when your browser does not, which is genuinely reassuring during an outage. The exposure is anything you intended to place and had not yet placed.

Corporate networks also close connections that look idle, so a platform that survives at home and dies at work is usually the network rather than the platform.

The fix, step by step

1. Log back in and check open positions first. They are held on the provider's servers and continue regardless of your session.
2. Confirm stops and targets are still attached at the levels you set.
3. Check whether the same account is open on a phone or in another browser, as a new session can end the old one.
4. Ask your provider what the idle timeout is. Short timeouts are common on funded and prop accounts as a security measure.
5. If it happens every few minutes, test on another network to rule out a dropping connection or a firewall closing idle connections.
6. Never use being logged in as your risk control. Place resting stop orders instead.

How to confirm it is fixed

After signing back in, the position shows the same size, entry price and attached orders as before.

Stopping it happening again

Attach protective orders at entry, keep the platform window open, and avoid running the same account in two places at once.