Extensions breaking the platform in WebTrader platforms

What is causing it

An extension is blocking or rewriting the page. Ad blockers, privacy tools, script blockers, VPN extensions and coupon tools are the common offenders.

Why this happens

Extensions can read and change every page you open. A blocker that classifies a chart data connection as tracking will cut it off, and the platform has no way to tell you why. That is why these faults show up as silence rather than as an error message.

The fix, step by step

1. Open the platform in a private window with extensions disabled. If it works, an extension is responsible.
2. Re-enable extensions one at a time, reloading between each, until the problem returns. That identifies the culprit without disabling your protection permanently.
3. Add the platform's address to the allow list of the offending extension rather than removing the extension.
4. Pay particular attention to script blockers, which can silently stop the code that draws charts and sends orders.
5. Keep a separate browser profile with no extensions for trading and use it for nothing else.
6. Recheck after any extension update, as an update can reintroduce a block you had already allowed.

How to confirm it is fixed

The platform works fully in your normal browsing window with your usual extensions enabled and the platform allow-listed.

Stopping it happening again

Use a dedicated trading profile with nothing installed. It costs nothing and removes a whole category of problem.