Platform blocked on a work, school or public network in WebTrader platforms

What is causing it

A network filter or firewall is blocking the platform's address or the persistent connection it uses for live prices.

Why this happens

Live platforms hold a connection open continuously so prices can be pushed to you. Filtering software often treats a long-lived connection as suspicious and closes it, which produces the characteristic symptom of a platform that loads perfectly and then shows no prices.

Region restrictions and VPNs are worth taking seriously on a prop account: some firms have rules about where you trade from, so changing your apparent location can create an account problem rather than solve a technical one.

The fix, step by step

1. Test on a phone hotspot. If it works there, the network is the problem, not the platform.
2. Do not attempt to work around a workplace filter. Ask whether the address can be permitted, or trade on your own connection.
3. If you use a VPN, turn it off and retest, as some providers restrict access by region and a VPN can put you outside it.
4. If you must use a VPN, ask your provider whether it is permitted, since some prop firms treat unexplained location changes as a rule issue.
5. Check whether security software on your own machine is filtering connections, and add an exception for the platform if it is.
6. If it fails on two networks and two browsers, contact the provider rather than continuing to change your own settings.

How to confirm it is fixed

The platform loads and prices tick continuously for several minutes on the network you intend to use.

Stopping it happening again

Trade on a connection you control, and confirm your provider's position on VPNs before using one with a funded account.