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A panel is showing the wrong data or trading the wrong account in Quantower

Prices differ between two panels showing the same instrument, or an order goes to an account you did not intend.

QuantowerA panel is showing the wrong data or trading the wrong accountconnectionorders

What is causing it

Quantower supports several connections at once, and each panel is bound to one of them. Two panels can show the same instrument from different providers.

Why this happens

Being able to run several brokers and vendors simultaneously is one of Quantower's real strengths, but it means the platform cannot assume which one you mean. Every panel therefore carries its own binding.

Once you have more than one connection, no piece of information on screen is meaningful until you know which connection produced it.

The fix, step by step

  1. Check which connection each panel is using, since the binding is per panel rather than global.
  2. Set the panel to the connection you intend, then confirm the instrument reloads from that provider.
  3. Check the account selector on any order entry panel separately, because the connection and the account are two different choices.
  4. Expect small price differences between providers on the same instrument, as each has its own feed, and treat a large difference as a sign one is stale.
  5. Before trading, confirm the order entry panel names the account and connection you expect.
  6. If you run both a live and a demo connection, keep them on visibly different workspaces so they cannot be confused.

How to confirm it is fixed

Each panel names the connection and account you expect, and a test order appears in the correct account's history.

Stopping it happening again

Name connections clearly, and check the connection and account on every panel you trade from at the start of a session.

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Other Quantower problems

A connection fails or will not stay connectedA symbol is missing or cannot be foundNo live data, or data is delayedAn indicator does not appear on the chartA custom or third-party indicator will not loadYour workspace or layout is gone
Still stuck? Some issues are specific to your broker or your app version, and their support desk can confirm server names, account status and outages. See all Quantower problems or the full help hub.