No live data, or data is delayed in Quantower

What is causing it

Real-time exchange data is a paid entitlement held with your provider, and it is separate from platform access. Some connections also require a subscription arranged through Quantower or the vendor.

Why this happens

Exchanges license real-time data per user and charge monthly. The platform can only display what the provider is permitted to send, so a lapsed subscription looks exactly like a technical failure.

Because entitlements are per exchange, it is entirely normal for one product to work while another on the same connection shows nothing.

The fix, step by step

1. Confirm with the provider on that connection that you hold a current real-time data subscription for the exchange concerned.
2. Check your professional or non-professional classification, since it affects the fee and can suspend access when it changes.
3. Check whether depth of market is a separate subscription from top-of-book, because the depth panel will look empty without it.
4. Check whether the connection itself requires a paid module or licence, as some integrations are not included by default.
5. After any subscription change, disconnect and reconnect so the platform picks up the new entitlement.
6. If the provider confirms everything is active, ask them to check the entitlement while you are connected rather than reinstalling.

How to confirm it is fixed

A liquid front-month contract updates continuously during regular hours and matches an independent quote, with depth populated if you subscribed to it.

Stopping it happening again

Track the renewal date and payment method for each data subscription separately from your platform costs.