Your trading account does not appear after connecting in Quantower

What is causing it

You have connected to the wrong environment, the credentials belong to a different account, or the account is not enabled for platform access by the broker.

Why this happens

The account list comes from the broker after authentication. If the broker returns nothing, the platform has nothing to show, and the reason lies in what that login is permitted to see.

Funded accounts add a further step because the funding firm decides which platforms may access the account at all.

The fix, step by step

1. Confirm you connected to the environment the account lives in, since live and demo are separate and an account exists in only one.
2. Confirm the credentials belong to the trading account rather than to a client portal or a separate data login.
3. Check with the broker that the account is enabled for access through this platform, as some accounts must be explicitly permitted.
4. If the account is with a funding firm, check that the firm allows this platform and has provisioned your account for it.
5. Compare the balance shown against the broker's own portal, and treat any difference as a sign you are looking at a different account.
6. If the account still does not appear, ask the broker to check while you are connected rather than reconnecting repeatedly.

How to confirm it is fixed

Your account number appears in the platform with a balance matching the broker's own records.

Stopping it happening again

Note which environment and which credentials each account uses, and confirm platform access is enabled when the account is opened.