A feature is not available on your service package in Sierra Chart

What is causing it

Sierra Chart is sold in numbered service packages, and higher-numbered packages unlock more capability. If a feature belongs to a package above yours, it is simply not enabled.

Why this happens

Rather than a single licence, Sierra Chart charges monthly for a tier of functionality. The software is the same download for everyone and enables features according to what your account is entitled to, which is why an unavailable feature gives no obvious error.

Advanced order routing, certain studies and some data capabilities sit at higher tiers, so the package you need is driven by what you actually intend to do rather than by how advanced you consider yourself.

The fix, step by step

1. Check which service package your account is currently on, in your account details with Sierra Chart.
2. Check which package the feature you want requires, using Sierra Chart's own documentation rather than a forum post, since the packages have been revised over time.
3. If the feature belongs to a higher package, changing the package is the only fix, and it is an account change rather than a setting.
4. Note that some capabilities also depend on your data or order routing service, not only the package, so confirm both before upgrading.
5. If you believe you are already on the right package, confirm the platform is signed in to the account that holds it.
6. Contact Sierra Chart support for package questions, since they are the only ones who can see what your account includes.

How to confirm it is fixed

The feature is present and usable, and your account page shows the package you expect.

Stopping it happening again

Decide what you need to do first, then choose the package, and check before buying add-ons that assume a higher tier.