A product you want is missing or cannot be found in Tradovate

What is causing it

Either your account is not permitted to trade that product, or you are not entitled to data for the exchange it trades on.

Why this happens

Whether a product appears depends on two independent permissions: the right to receive its data and the right to trade it. Either one being absent produces roughly the same symptom, which is why the fix is usually a question for your provider rather than a setting you can change.

Funding firms narrow this further by permitting only a subset of products, typically the most liquid ones.

The fix, step by step

1. Search using the product's root symbol rather than a full contract code, and pick the contract month from the results.
2. Confirm the product actually trades on an exchange your data subscription covers, since a missing entitlement can hide it entirely.
3. Confirm your account is approved for that product, as approval varies by exchange, by product type and by account.
4. For a funded or evaluation account, check the firm's permitted product list, which is often much shorter than the exchange offering.
5. If the product should be available and is not, ask your broker or firm to check the entitlement while you are logged in.

How to confirm it is fixed

The product charts with live prices and an order ticket accepts it without a permissions rejection.

Stopping it happening again

Confirm the products you intend to trade are covered by both your data subscription and your account permissions before you plan a strategy around them.